3/13/2023 0 Comments Customer connection![]() ![]() ![]() In addition to the everyday challenge of standing out among other hotel choices, Hilton also needed to overcome new hesitations and objections about travel during a pandemic. ![]() Like most hotels, resorts and other travel destinations, the initial challenge for Hilton was managing the fallout from cancellations.īut as time went on, the challenge became (and still remains) the general sentiment toward travel. While the effects of the pandemic have been devastating across the board, one of the hardest hit industries was Travel and Hospitality. And their recent CleanStay program promises guests more rigorous cleaning and inspection protocols in the wake of the pandemic.Īs an industry pioneer, many brands look to Hilton as a shining example of how to address the evolving needs of today’s traveler, and rise to the challenge of reinventing the hospitality experience. Their Five Feet to Fitness™ offering includes 11 different fitness equipment and accessory options so guests can work out in the privacy of their room. Several years ago, they introduced their Hilton Honors app and Digital Key technology to provide guests with a contactless check in/check out experience. In fact, many of the staple offerings in the hospitality industry today-room service, the minibar, central reservations systems-were once Hilton innovations.Īnd even though it’s been four decades since minibars made their glorious debut, Hilton continues to innovate. For more than a century, Hilton has built its reputation on raising the standards of the guest experience. ![]()
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